Lucida - Business process and technology implementation
to enable market entry of a new Life Assurer
A small team of LPI2 consultants provided both industry and technology
insight to the Board on how their high level operating model might
be supported by an underlying technical architecture. LPI2 were
then retained to provide Programme Management, Technology Architecture
and Supplier Selection skills as well as working with specific business
functions such as Actuarial and Finance to deliver the strategic
technology architecture as well as addressing the shorter term operational
needs of the organisation.
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New Wrap Platform – Delivering
improved customer outputs through an enhanced development process
Formed in January 2007, this subsidiary of a large UK insurer was created
to offer a complete proposition to UK Financial Advisers from a single
operational ‘Wrap’ Platform. A team from LPI2 Consulting
was appointed to review and enhance the development processes within
Marketing as well as providing support to both Marketing and their outsourced
technology provider during the design, development and implementation
of all their data driven customer communications
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Equitable Life - Minimising the risks
to £6 billion transaction value through a structured presale
process
Equitable Life had been evaluating the options available to its policyholders
as part of an overall strategic programme, LPI2 was brought in to provide
support to a number of the key initiatives within their strategy programme
including the Provision of due diligence expertise for the sale of £6
billion annuities to Canada Life and Prudential - the largest acquisition,
to-date, of a non-profit annuity and with profit annuities. Project
Management support during the development and implementation of the
transfer. Following agreement of LPI2 were retained to ensure regulatory
approval from the FSA was achieved and all the post deal management
of the Actuarial and Finance workstreams were successfully completed.
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Helphire – Managing the successful
transition to a new Enterprise Communications platform
Helphire were looking to build a robust scalable communications platform
that would support the company’s growth plans as it moved into
new geographic markets. The existing technology used for developing
documents was hindering the rapid progress within their Business Process
transformation project. LPI2 were selected to design and project manage
the rapid transition to a new Enterprise communications tool which when
successfully delivered allowed Helphire to create and maintain customer
claims, in large volumes, 24 hours a day.
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UK Insurer – Managing a global
document generation solution review and proof of concept
With operations in Asia, the UK, Europe and the US, this large UK based
insurer consists of a number of well-known and respected brands. To
meet the diverse communication demands of their various channels and
business units they had acquired several isolated systems that were
being individually operated and maintained. LPI2 were appointed to lead
a significant global review of 12 major document generation solutions
and to establish an extensive proof of concept exercise, which helped
them to validate the key business drivers of a single global document
composition solution.
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Barrie & Hibbert – Developing
the business plan and proposition for market leading financial
planning tools
Barrie and Hibbert asset models are used by more than 70% of major UK
insurance companies. LPI2 were engaged to provide an in-depth analysis
of the strategic direction of their Financial planning proposition and
to develop a plan to support the business going forward. The assignment
resulted in the production of a 5 year business plan as well as number
of short term recommendations that were implemented immediately.
Merger of an Irish bank and a European
insurance company – Defining the operating model and implementation
plan to ensure benefit delivery
Based in Dublin working with two Executive teams defined the structure
of the newly merged company and developed a Target Operating Model and
implementation plan to deliver the perceived benefits of the merger.
The assignment was successfully completed when a structured change programme
that supported both the existing business plans as well as achieving
the longer term goals of the wider Group was agreed by the Board.
Xafinity Paymaster – Business model
review and enhancement to enable entry into the Bulk Annuity
market
Xafinity Paymaster is one of the UK’s largest financial business
process outsourcing companies. They provide pensions administration,
payments and collections services to almost 2 million pensioners throughout
the world and have transaction values exceeding £7 billion every
year LPI2 were engaged to execute a strategic review of Xafinity Paymaster’s
business model for annuity servicing capability, delivering a route
map of improvements to be performed over the medium term and enabling
entry into Bulk Annuity servicing market.
Swiss Re – Improving
post-migration operational processes and systems
Windsor Life is a wholly owned subsidiary of Swiss Re. And has over
1 million life and pension policies in force and 14 billion of funds
under management. LPI2 provided project management expertise to support
the post-migration implementation of a large section of the Corporate
and Group business onto the Windsor Life systems. The scope of this
included policyholder communications, actuarial calculations and projections,
fund switching and policy terminations across Unit-linked, Unitised
with Profits, Traditional with profits and Traditional life and investment
products such as SIPPS.